Pickup and Return Policy
All items purchased online are currently only available for pickup from our Bellflower ReStore location at 8739 Artesia Blvd, Bellflower, CA 90607. Verification of photo ID is required to release merchandise for pickup. Our ecommerce staff focuses heavily on providing accurate descriptions and photographs of the items listed on our online site to give our customers a confident shopping experience from home. Customers have the ability to cancel an order prior to picking up their items.
We understand that it can be difficult to pick up your online purchases in a timely fashion. However, in order to keep our inventory moving smoothly, and to facilitate the best use of our warehouse space, we must ask that you pick-up your items no later than two weeks (14 days) from your purchase date.
Customers have the option to cancel their order within the 14 day pick-up period for store credit, item swap, or refund. However, once the buyer has taken possession of the item(s) they cannot be returned, all sales are final. We encourage our customers to inspect their purchased items at time of pickup before taking possession to ensure they are in correct and proper condition.
If a customer has not scheduled an appointment and picked up their order within 14 days, their items are subject to donation back to the store for resale, and no refunds will be offered. After placing an order, please maintain communication with our ecommerce staff to avoid this outcome. We cannot store items long term; make sure you are prepared to retrieve your item in a timely manner.
Questions or Concerns?
Our ecommerce team can be reached daily 8:30am-5:00pm PST
Please contact us directly through email at ReStoreOnline@habitatla.org
or call us at (562) 379-9300 during business hours.
For Donation questions, please email restore@habitatla.org or call (424) 246-3637